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    Dougherty County School System

    Dedicated to excellence in education

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    • Our District
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      • Title I
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    • Resources
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      • Classlink Student Portal
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    • Albany Middle School
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      • Honors, Pre-Law & Multimedia Magnet Application
      • Local School Governance Team Agendas and Minutes
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    • Alice Coachman Elementary School
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      • Local School Governance Team Agenda and Minutes
      • School Calendar
    • College and Career Performance Learning Center
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    • Dougherty Comprehensive High School
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      • Donate to DCHS
      • Local School Governance Team Agendas and Minutes
      • School Calendar
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      • Student Admissions Application
      • Dougherty Athletics
    • Gifted Education
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    • International Studies Elementary Charter School
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      • ISECS Documents
      • School Calendar
      • Local School Governance Team Agendas and Minutes
    • Lake Park Elementary School
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      • School Calendar
      • Local School Governance Team Agendas and Minutes
    • Lamar Reese Magnet School of the Arts
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      • School Calendar
      • Local School Governance Team Agendas and Minutes
    • Lincoln Elementary Magnet School
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      • School Calendar
      • Local School Governance Team Agendas and Minutes
    • Live Oak Elementary School
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      • School Calendar
      • Local School Governance Team Agendas and Minutes
    • Martin Luther King Jr. Elementary School
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      • Calendar
      • Local School Governance Team Agendas and Minutes
      • Rodney Robinsons Class
      • Our MLK Teachers
    • Merry Acres Middle School
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      • School Calendar
      • Student Admissions Application
      • School Improvement Plan
      • Program Information and Admission Requirements
      • Local School Governance Team Agendas and Minutes
    • Monroe Comprehensive High School
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      • School Calendar
      • Donate to MHS
      • LSGT Agendas and Minutes
      • School Improvement Plan
      • Student Admissions Application and Information
      • Monroe High Athletics
    • Morningside Elementary School
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      • Calendar
    • Northside Elementary School
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      • Calendar
      • LSGT Agendas and Minutes
    • Oak Tree Psychoeducational Center
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    • Radium Springs Elementary School
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      • Calendar
      • LSGT Agendas and Minutes
    • Radium Springs Middle Magnet School of the Arts
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      • School Calendar
      • LSGT Agendas and Minutes
      • School Improvement Plan
      • Student Admissions Application
    • Robert A. Cross Middle Magnet School
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      • School Calendar
      • LSGT Agendas and Minutes
      • School Improvement Plan
      • Student Admissions Application
    • Robert H. Harvey Elementary School
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      • Calendar
      • LSGT Agendas and Minutes
    • Sherwood Acres Elementary School
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      • Calendar
      • LSGT Agendas and Minutes
    • South Georgia Regional Achievement Center
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    • Dougherty County Pre-K Program
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    • Turner Elementary School
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      • School Calendar
      • LSGT Agendas and Minutes
    • Walter W. Judge Academy
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    • West Town Elementary School
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      • School Calendar
      • LSGT Agendas and Minutes
    • Westover Comprehensive High School
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      • School Calenar
      • Donate to WHS
      • LSGT Agendas and Minutes
      • School Improvement Plan
    • Student Information Services
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    • MISC Pages
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      • PIO Pages
      • MISC Pages
      • COVID-19 Dashboard
      • Instructional Resources
      • District Student Handbook
      • CoronaVirus Information
      • Robert Cross App Redirect
      • School Restart Information
      • RESTART 2021
      • ESSER/ARP Act Information

    Information Technology

    • Overview
    • Tech Support
    • Student Device Policy Form
    • Technology Requisition Form
    • Digital Support for Employees
    • Log into ClassLink
    • Dougherty County School System
    • Tech Support
    • iq

      Incident IQ is the Dougherty County School System's one-stop Digital Technology Support solution. The system works through a ticketing system that allows you to quickly alert IT staff to any technology issues you may have while providing quality metrics and data for quality assurance. Click the button below to login using your DCSS Username (the part of your email address before the "@" symbol, i.e. john.doe) and your district password. Beneath the button is a series of helpful links that provide information on using Incident IQ. 

       

      Here's a helpful video to help you get started. 

       

      IQ Button

       

      Quick Reference Help Guides - 

      • Logging In
      • Dashoard Overview
      • Managing Your Account
      • Managing Your Assets
      • Submitting a Ticket in Incident IQ
        • Using the Ticket Wizard - Video Link *Login required
        • Quick Tickets
        • Other Tickets
        • Submitting a Ticket for Lost/Stolen Devices
        • Submitting a Ticket for Another User or Location
        • Adding or Deleting Images on a Ticket
        • Tracking Tickets and Commenting
        • Reopening Closed Tickets
      • Requestor FAQs
        • Can I add multiple devices to one ticket?
        • Where can I find my asset number?
        • What is the difference between hardware, software, and network?
        • How do I access the training module?
        • How do I favorite an asset?
        • How do I adjust my notifications?
        • How do I add a comment to a ticket?
        • How do I attach a file/picture to a ticket?
        • Can I respond to comments via email?
        • How do I change my assigned classroom?

    Visit Us

    200 Pine Avenue

    Albany, Ga 31701

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    Contact Us

    Phone: 229-431-1264

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    The Dougherty County School System (DCSS) strives to create an environment which understands, fosters, and embraces the value of diversity. No person shall, on the grounds of race, color, sex, pregnancy, religion, national origin, age, disability, veteran status, genetic information, or any other federally-protected status, be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by the DCSS.
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