The corrective action process allows DCSS employees the opportunity to express concerns or make complaints about procedures within Dougherty County Schools Business Services Process Management System. The purpose is to identify ways these procedures can be improved for the benefit of everyone. Employees may expect a response to their concern within ten (10) working days.

The Corrective Action Procedure describes the process for handling a concern or complaint in the process management system.

The Corrective Action Form is made available to all DCSS employees to establish and maintain a method of coordinating and controlling corrective actions and customer complaints within the school system. Employees should complete the requested information, print the form, and forward to: Susan Hatcher or Lanise Wright, Process Management Representative, Business Services.

**Important Information**

This site defines the procedures of the Dougherty County School System and is the official source for the district's process management system documents. It will contain the latest revisions of all processes. Please do NOT download or save the process management documents on your computer as they will become outdated. You are required to use the latest, official versions from this site.

Many pages in the DPMS website are in PDF format to allow them to be accessed by any computer and to control document accuracy by preventing alterations after posting. PDF files require Adobe Acrobat Reader. Click on the "Get Adobe Reader" icon to download this program if you do not have it.